Application Support

As a Technical Application Support Engineer, you will play a crucial role in ensuring the smooth operation of software applications. Your primary responsibility will be to provide expert technical support, troubleshoot issues, and work closely with the development team to enhance application performance. This position requires strong problem-solving abilities, technical expertise, and excellent communication skills.

Key Responsibilities:

• Provide second and third-line technical support for our software applications.
• Diagnose and resolve application issues, ensuring minimal disruption to users.
• Collaborate with development and QA teams to identify and resolve bugs and performance issues.
• Monitor application performance and implement optimizations.
• Assist in the deployment of software updates and patches.
• Document and track support activities, resolutions, and procedures.
• Communicate effectively with users to understand and address their technical needs.
• Conduct regular system health checks and maintenance.
• Stay updated on new features, technologies, and best practices related to our applications.

Requirements:

• Proven experience as a Technical Application Support Engineer or in a similar technical support role.
• Strong knowledge of software application support and troubleshooting.
• Familiarity with databases (e.g., SQL), scripting languages (e.g., Python, Shell), and operating systems (Windows, Linux).
• Proficiency in using support and monitoring tools.
• Excellent analytical and problem-solving skills.
• Strong communication skills with the ability to convey technical information to non-technical users.
• Ability to work effectively both independently and as part of a team.
• Relevant certifications (e.g., ITIL, Microsoft Certified: Azure Fundamentals) are a plus.

Apply today!