Opportunity awaits...
Deskside Support Engineer
HEWL0007
- £30,000 to £35,000pa
- Leeds, West Yorkshire, United Kingdom
- Permanent
Are you a tech-savvy problem solver with a passion for helping others?
Do you like keeping up with the latest technology in a business that puts IT first?
Are you a confident go-getter who enjoys providing exceptional customer service?
A prominent law firm are looking to expand their successful IT team with a Deskside Support Specialist who will support their Leeds office. You will be responsible for providing technical support to their internal staff, which will include working across Infrastructure, Networking and Security, to ensure their satisfaction by resolving their queries in a timely and efficient manner.
You also will be working in a culture that fosters learning and development by creating tailored training plans that include coaching and mentoring that can connect you to any part of the business.
What you will be doing...
- Provide L2 technical support to customers via phone, email, chat or in-person
- Troubleshoot and resolve technical issues related to our cloud solutions
- Escalate complex issues to the appropriate team for further investigation
- Manage and update customer cases in our ticketing system
- Collaborate with other teams to resolve customer issues and ensure customer satisfaction
- Contribute to our knowledge base by creating and updating articles for common issues
What you will need...
- 2+ years of experience in a Service Desk Support Engineer role
- LAW FIRM EXPERIENCE WOULD BE A BONUS
- Experience with cloud technologies, particularly Azure
- Experience with Active Directory
- Experience with Microsoft Group Policy
- Experience with Microsoft Office 365 Administration
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work well in a fast-paced, team-oriented environment
- Knowledge of ITIL processes and procedures is a plus
What you will receive...
- Paid Training
- Paid Certifications
- Coaching and Mentoring Programmes
- Sabbatical
- 25 Days Annual Leave
- Buy/Sell Holiday
- Pension Scheme
- Community-based initiatives
Get in touch immediately for consideration!
Do you like keeping up with the latest technology in a business that puts IT first?
Are you a confident go-getter who enjoys providing exceptional customer service?
A prominent law firm are looking to expand their successful IT team with a Deskside Support Specialist who will support their Leeds office. You will be responsible for providing technical support to their internal staff, which will include working across Infrastructure, Networking and Security, to ensure their satisfaction by resolving their queries in a timely and efficient manner.
You also will be working in a culture that fosters learning and development by creating tailored training plans that include coaching and mentoring that can connect you to any part of the business.
What you will be doing...
- Provide L2 technical support to customers via phone, email, chat or in-person
- Troubleshoot and resolve technical issues related to our cloud solutions
- Escalate complex issues to the appropriate team for further investigation
- Manage and update customer cases in our ticketing system
- Collaborate with other teams to resolve customer issues and ensure customer satisfaction
- Contribute to our knowledge base by creating and updating articles for common issues
What you will need...
- 2+ years of experience in a Service Desk Support Engineer role
- LAW FIRM EXPERIENCE WOULD BE A BONUS
- Experience with cloud technologies, particularly Azure
- Experience with Active Directory
- Experience with Microsoft Group Policy
- Experience with Microsoft Office 365 Administration
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work well in a fast-paced, team-oriented environment
- Knowledge of ITIL processes and procedures is a plus
What you will receive...
- Paid Training
- Paid Certifications
- Coaching and Mentoring Programmes
- Sabbatical
- 25 Days Annual Leave
- Buy/Sell Holiday
- Pension Scheme
- Community-based initiatives
Get in touch immediately for consideration!
